服务宪章

Our Group
NTT Com Asia Limited is a wholly owned subsidiary of NTT Communications Corporation (NTT Com), the Global Data, IP, Voice service arm of the Fortune Global 500 telecom leader, Nippon Telegraph and telephone (NTT) Corporation (NYSE: NTT), provides full range of ICT Solutions in Hong Kong since 1999.

Our Mission
We will do our best to create new values for our customers as a Global IP Solution Company

Scope of Services
It is our commitment to offer innovative and cost effective solutions that cater for your business needs. NTT Com Asia provides full range of ICT solutions to enterprises, comprehensive services including the below:

• Arcstar Global Network Services
• IP Connectivity
• Managed Services
• Security
• Data Centre
• Hosting
• Integrated Solutions

Service Quality

Service Provisioning Time
Once we accept and verify customer's order, we will try our best effort to deliver the services to customer in an effective and efficient manner.

Restoration Time
Our Fault Reporting Centre is available around the clock for our customers.

When fault reported by customers, we will investigate customer's fault at the earliest. If such fault requires site visit, we will make necessary arrangement with customer and arrange well-trained engineer to attend the premises promptly. We will try our best effort to restore the services to minimize service interruption.

Complaint Handling Time
If customers are not satisfied with our services, please contact our customer service hotline and our professional staff will listen and investigate the complaints in a timely manner.

If the complaint is complex, our staff will file the case for investigation and reply within two working days. In case there is unsettled issue, we will further check the matters and report to customer our findings as soon as reasonably practicable.

Enquiry Hotlines
Customers are welcome to call our customer services hotlines enquiries related to service quality.

At NTT Com Asia, we strive to provide quality customer service and we believe that's make a difference. Feel free to call our customer service hotlines to give us your valuable comments and feedbacks.

NTT Com Asia's customer service contact details:
NI Service Hotline: 2865-3975
SI Service hotline: 2110-2222
Non-Arcstar Service hotline: 2110-3608