Managed Network and Server Services |
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Managed Services aim to provide turn key services for customer to offload daily operation on managing network and server devices. With the solid monitoring and auditing capabilities, we can offer full range of Managed Services from simple support and maintenance to managed network as well as managed server monitoring. As a result, your IT staff can focus on core application instead of routine activities efficiently, and improve the overall ICT environment performance.
Managed Network and Server Service Features
Standard Managed Services
- General network health assessments, report on overall performance including device configuration, network environment and documentation
- Recommendations of service and optimization alternatives
- Vendor escalation and coordination
- Backup/Restore for OS and data from backup facility
- Configuration change and apply patches during the weekly maintenance window
- Server reboot or service Start/Stop on customer request
- Monthly customer service report
Premium Managed Services
- 24 x 7 x 4 hour response
- Patch management using IT Monitoring Service
- Configuration change and apply patches during the 24 x 7 x 4 hour response fashion
- Batch job verification/Tape schedule monitoring with customer guideline and instruction
- Advance managing, monitoring and reporting (traffic utilization, CPU, memory and disk utilization) with IT Monitoring Service
Managed Network and Server Service Diagram
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