Business Continuity Management

Customer requirements

• Companies with 24 x 7 x 365 operations, such as online banking, online trading, large portal sites, network outage might result in significant losses
• Companies that need to maintain the most fundamental core operations in case of disaster so as to minimize the negative impact of downtime
• Companies that want to decrease frequency and duration of downtime
• Companies with regulatory requirements for sustained operations
• For SLA compliance and to protect customer relationships and maintain their confidence

Description about our recommended solution

Business Continuity Management (BCM) could help you to reduce planned and unplanned downtime, protect revenues, secure customer relationships and facilitate compliance for regulatory requirements.

BCM comprises both the consultation to establish a BCM framework, as well as the acquisition of the required resources for sustained operations like data centre services, business resumption centre, redundant equipment, etc.

Service provided

• Providing consultancy services to the customer in Business Continuity Management
• Conducting a gap analysis to determine the work to be performed to close the gap in Business Continuity Management
• Setting up the framework of Business Continuity Management
• Facilitating risk assessment & business impact analysis exercise
• Reviewing & recommending business continuity / disaster recovery strategy
• Recommendation and acquisition of the necessary resources such as data centre services, network bandwidth, and equipment required for sustained operations
• Facilitating business continuity & disaster recovery planning
• Facilitating and supporting 2 rounds of test and exercise on the Business Continuity Plan (BCP); and
• Conducting BCM audit to check conformance of the BCP to relevant requirements

Diagram described the solution

The following flowchart provides an overview of NTT Com Asia's approach in providing BCM service.

Customer's benefits

• Decrease frequency and duration of downtime
• Minimize revenue lost
• Safeguard company image when disaster strikes
• Reduce losses due to SLA commitment
• Compliance for regulatory requirements
• Protect customer relationships and maintain their confidence